Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What materials are used in Crown Jewellers' pieces?

We use only the finest materials, including 18k solid gold, sterling silver, and ethically sourced GIA-certified diamonds and gemstones.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. All luxury orders are fully insured during transit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale.

Do you offer a warranty on your jewelry?

Yes, every purchase includes a lifetime warranty against manufacturing defects. We also provide one complimentary professional cleaning and inspection per year.

How can I find my correct ring size?

You can download our printable size guide from the product page or request a physical ring sizer to be mailed to your home free of charge.

Can I customize an existing design?

Absolutely. Our master jewellers specialize in bespoke modifications. You can contact our concierge team to discuss custom engravings, metal swaps, or stone upgrades.